Despatch Box ‘Zero’ Manual

Plugging It In

• Connect an ethernet cable from the Despatch Box to a LAN port on your internet router.
• Connect a USB microphone or audio interface to the Despatch Box, using any of the USB ports.  You should generally connect your headphones to the microphone or audio interface, not the Despatch Box.
• Plug in the supplied power adaptor to the mains, and connect the other end to the power input on the Despatch Box.  Depending on the model, this could be micro-USB or USB-C.  You should see some LED activity on the device.

Is it pre-configured?

When you made your order, we would have asked how you would like the device to be pre-configured.  If you declined this service, you’ll need to configure the unit before you can use it.

If it’s already configured, then there’s nothing else to do but wait for a call.  We offer a free first-time test service, which you can request by raising a support ticket.

Receiving a Call

Your Despatch Box is registered with a sip.audio account.  Your SIP address will be something like your.name@sip.audio

Ask the radio producer to call your SIP address. At the agreed time, wear the headphones and check that the microphone is switched on.

Connecting a Monitor (optional)

You can connect any screen to the Despatch Box using an HDMI cable. Some models are equipped with the smaller Micro-HDMI port.

Once connected, the screen will display call status, the device’s IP address, and any configured quick dial shortcut buttons.  You can also control the unit and edit the configuration by adding a keyboard and mouse.

Connecting a Keyboard and Mouse (optional)

Local control of the Despatch Box can be achieved by connecting a keyboard and mouse.  Simply plug them into the device’s spare USB ports.

Remote Control from a Computer

You can control the Despatch Box and edit the configuration from any computer on the same network. You’ll need to discover its IP address via your router, or by connecting a screen.  We can also ship the device with a fixed IP address if that helps.

Your network may also be configured to allow access at http://inqodec

Open a web browser and enter the IP address e.g. 192.168.1.XX

The default password for the GUI (Graphical User Interface) is inqodec.  You may like to change this.

Making a SIP Call

Using either a keyboard and mouse, or a computer, you can make an outgoing call by dialling a SIP address.  Click the ‘Home’ icon and enter the SIP address where indicated. Click the ‘Call’ button.

Click the large red status box to end the connection.