Repair, upgrade, upcycle, donate…
REPAIRING A FAULTY DEVICE
If one of our products develops a fault in the first 12 months, we’ll repair or replace it free of charge. After that, if the device has an active sip.audio subscription, we’ll still repair or replace it for up to 5 years from the date of purchase. After that, we’ll charge a small fee for repairs and upgrades.
UPGRADING YOUR IN:QUALITY PRODUCT
Things move on, and sometimes, older hardware just doesn’t cut it anymore. If your device needs an upgrade, we’ll only replace the part that is out of date, assuming everything else – such as the screen, power supply and case – are working just fine.
DON’T NEED IT ANYMORE?
If your needs have changed, and you don’t need your codec anymore, please don’t throw it away! We hate to see the world’s landfill sites filling up with useful electronics. There’s a few things you can do…
UPCYCLING
Did you know that your In:Quality codec is built using Raspberry Pi components? This means that you can use it to build something completely different, or give it to a child to learn coding. There are tons of ideas on the Raspberry Pi website.
DONATE
There are tons of charities that can use your unwanted SIP Codec and USB microphone. They might use it for radio interviews, to produce podcasts or to make audio content that helps disadvantaged groups. We maintain a list of such charities, so we can help you get the kit to them.
REGISTER YOUR CHARITY
Do you work for a charity that could benefit from receiving unwanted SIP Codecs and USB microphones? Register with us now, so that we can contact you when equipment becomes available. If you’re a registered charity, we’ll give you a free 5 year sip.audio subscription with every donated device.