Despatch Box ‘Touch’ Starter Package


As seen on & Radio World.

Ships from:
United Kingdom

This item does not ship to USA addresses.

Make and receive SIP calls for radio and podcast interviews with this simple desktop box with 3.5″ touchscreen.  Kit includes a USB microphone and a pair of headphones.

The Despatch Box from In:Quality connects to your existing internet connection and allows you to call radio stations in full studio quality.  The ‘Touch’ version is shipped pre-configured with your own unique address, and quick-dial buttons for your regular destinations.  Plug it in and wait for a call, or press a button to dial out.

Item includes…

  • Despatch Box ‘Touch’
  • Power Cable and Adaptor
  • USB Microphone
  • Headphones
  • Ethernet cable
  • 12 months subscription (renews for £50 annually – bulk discounts negotiable)

Photo for illustration only. Actual bundled items may differ. Broadband router not included.



  • Can I dial ISDN numbers from this device?

Yes, and you can create quick-dial buttons to dial with one touch of the screen. You’ll need to add the ‘Tel+’ feature to your subscription in order to make ISDN calls.


  • Which UK radio stations can I call using SIP?

Almost every BBC radio station can now be called by entering a BBC BASS SIP address.  Global (LBC), Wireless (Times, Talk Radio, TalkSport) and Bauer Radio can all receive calls to their enabled hardware.  Some radio producers are as yet unaware of this, but you can always turn to us for clarification.

We can add shortcuts for your regular stations, or you can add these on demand, or enter the address manually.  In addition to a account, the Despatch Box can be configured with a secondary SIP account such as BBC BASS, should a broadcaster wish to provide you with one.


  • Which UK radio stations can call me using SIP?

Any radio station using ipDTL can call your SIP address.  This includes all BBC News programmes (Today, PM, Newsday etc), BBC Radio 5 live, BBC Westminster and LBC.  Other London based BBC programmes can call SIP addresses via London Control Room.


  • Can I control the device without using the touchscreen?

Yes.  You can access it through its IP address from a nearby computer.


  • Can I receive inbound ISDN calls?

While ISDN is now old technology, there is a way to receive an ISDN call via a pre-configured quick-dial button.  ISDN numbers are assigned dynamically on demand, and are therefore not available in advance. So, while this is possible, we only recommend this to users who understand and can work around these limitations.  A package including a Tel subscription is required for inbound ISDN calls.


  • Can I connect the Despatch Box to the internet using wifi?

No. Wi-Fi or mobile broadband are the most common causes of radio interviews dropping off. To ensure reliability and confidence in the platform, we make no apology for insisting that our Despatch Box is connected to your broadband hub using a physical cable.  Almost all home hubs have ethernet sockets on the back. You can use an extra long ethernet cable, or ‘Powerline’ adaptors where cable routing is not an option.

Warranty & Support

  • Free repair or replacement, while subscription remains active, up to 5 years.
  • Free technical support via

Technical Specifications

  • Supports SIP protocol with Opus audio codec
  • Network via Ethernet (no wifi)
  • Defaults to DHCP. Static IP optional.
  • Partially compliant with EBU Tech 3326 / N/ACIP
  • USB & Micro HDMI ports for optional use with monitor, keyboard, and mouse.


Delivery to UK addresses only within 5 working days, and mainland Europe within 10 working days.